Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Orders can be cancelled or modified without penalty within 24 hours of submission, provided they are still in an unprocessed status. After 24 hours, we cannot guarantee successful cancellation or modification, as the order may have already entered the processing stage. However, we understand that mistakes can occasionally happen.
If you need to cancel or modify your order, please contact our customer service as soon as possible. If the order has already been shipped, you will be responsible for any costs associated with intercepting the package.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day free return policy for products with confirmed quality issues or shipping damage. Items must be in their original condition, unused, and with all packaging intact. For details on eligible products and return conditions, please refer to our Returns & Refunds Policy page.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, free exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
After 30 days of receipt, returns and exchanges are no longer free.
For non-quality related exchanges, you are responsible for the shipping cost of returning the original item to us. We will cover the shipping cost of sending the replacement item back to you.
If the exchange is due to a confirmed defect or shipping damage, we will cover all shipping costs.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 7-10 business days. Refunds will be issued to your original payment method within 3–7 business days after processing, or the exchanged item will be shipped promptly.
Shipping
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-7 business days after your order is processed. In total, you can expect to receive your order within 7-8 business days.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order has been shipped, address changes may not be successful and could $149 receiving cost.
Do you offer White Glove installation services?
Do you offer White Glove installation services?
No. Our theater seats are designed for easy setup, so you won’t need any third-party technicians. Thanks to their modular design, a standard unit can be unpacked and ready to use in under 15 minutes—no tools required.
By skipping the White Glove service, we’re also able to offer Complimentary Standard Shipping on all orders.