Shipping Policy
We take pride in our furniture craftsmanship and our goal is to get the products you purchase to you as quickly and efficiently as possible. All our products are fully packaged to ensure safe transportation and will be handled by FedEx delivery carriers.In certain circumstances, we may also use other reputable shipping carriers, such as UPS or similar providers, to ensure timely and reliable delivery.
We cooperate with multiple delivery partners to ensure that your order arrives safely and on time. Delivery speed depends on the type of product, its availability, and proximity to metropolitan areas.
|
Delivery method |
Deliverable area |
Delivery Time |
Optional shipping services |
Room of Choice |
|
Standard Delivery Method: FedEx |
Delivery Supported in: Contiguous 48 states |
3–7 business days |
Standard: Free |
Not Supported |
Please note, we do not deliver to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, Marshall Islands, P.O. Boxes, or APO/FPO military addresses.
All orders are shipped directly from our U.S. warehouse to ensure fast and reliable delivery.
Warehouse Address:
15771 TERMINAL COURT,
CHINO, CA
91708
USA
All deliveries are made from Monday to Saturday between 7:00 am and 7:00 pm.
It's your responsibility to check before placing an order whether the item can pass through doors, stairs, and elevators in its packaging. Product and packaging dimensions are included in the product description on our website.
▪ Delivery Types
We offer the following delivery service: door-to-door delivery.
Standard service:
Your item will be delivered to the ground level, lobby, or first dry area of your home or apartment building. Most standard deliveries do not require a signature. In certain cases, the carrier may request ID verification before delivery or unloading. our team will take a photo of your order at your doorstep as proof of delivery.
▪ Unforeseen Circumstances Leading to Delayed Shipping/Delivery
PBRO reserves the right to reschedule the delivery time in case of unforeseen circumstances causing delay in shipping. We offer an estimated time frame for delivery but cannot guarantee it.
▪ Cancellations
Cancellation at origin - No charge Cancellation en route - $149 Receiving
For security purposes, our delivery partner may verify your photo ID before unloading. Any damage or defective item must be reported to PBRO within 3 working days after delivery, and noted on the delivery proof document.
▪ Proof of Delivery Receipt (POD)
The POD is not just a delivery receipt, but a confirmation of the arrival of goods in good condition. We recommend confirming that the goods are prepared for you, the entire order has been delivered, and there is no damage at the time of delivery.
Checklist:
- Please check if all cartons have obvious damage.
- Please verify that you have received the correct items as listed on the POD and delivery note.
- If the cartons are severely damaged, please check if the product is damaged.
- In case of damage: Please take photos of the damage, cartons, and product ID codes.
- Please note any property loss caused by transportation on the POD. We require photos and
- videos of the damage to record the condition.
After inspecting the entire shipment and noting any issues, you can obtain the driver's signature or initials next to the remarks about the damaged items on the POD.
▪ Handing & Delivery Dates
| Stage | Timeframe | Details |
|---|---|---|
| Order Processing | Within 24 hours | Orders are processed by our logistics center within 24 hours after confirmation. |
| Standard Shipping | 3–7 business days | Delivery time after the order has been processed. |
| Total Delivery Time | 3–8 business days | Estimated total time from order placement to delivery. |
The "estimated delivery" lead time shown on each product page indicates the expected date range when you can expect the product to reach your delivery location. Please note that these dates are estimates and there may be unexpected delays.
▪ Address Errors
All undeliverable orders will be returned to our distribution center and restocked. To arrange for delivery to the correct address, we will contact you to schedule the next delivery and charge a redelivery fee.
▪ Delivery Restrictions
We reserve the right to refuse delivery to specific locations for items we believe to have a high risk of loss or damage, and areas where our home delivery service cannot reach. Contact us at any time to better understand the services available in your area based on the goods you purchase.