Returns & Refunds Policy
▪ What if the merchandise is damaged
If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. Any damages or shortages must be noted on the freight bill.
We ask that you then call us to report the situation, and we will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE.
For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.
▪ Defective Merchandise
Defective merchandise needs to be returned to us (remember package carefully so items do not get damaged) we will then replace or repair any defective items and return to you at our expense.
Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping.
▪ Returns & Exchanges
Returns and exchanges must be initiated within 30 days of receipt.
Please contact us before returning or exchanging the item and inform us of the issue so that we can initiate the return or exchange process and arrange for a pickup from your location. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted.
All returns require a RMA number.
You may acquire one by email support@theaterseatshop.com
The RMA number must be clearly marked on the returned item's packaging.
Please note: Original packaging is required for all returns to ensure safe freight transit.
If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 30% RESTOCKING fee and the freight cost.
A 50% RESTOCKING fee on custom (or altered items i.e. items that have a loveseat added, electric recline or cup holders changed) and the freight cost.
Refunds will be issued to the original payment method after the returned item is received and inspected, typically within 3–7 business days.
For non-quality related exchanges, you are responsible for the shipping cost of returning the original item to us. We will cover the shipping cost of sending the replacement item back to you.
If the exchange is due to a confirmed defect or shipping damage, we will cover all shipping costs.
▪ Canceling or Changing Orders on Standard Items
To ensure fast and efficient shipping, all orders are processed and prepared for shipment as soon as they are placed.
Cancellations made before shipment are free of charge. However, once goods have been loaded and dispatched (En route), ＄149 interception fee and 30% restocking fee will be charged.
Non-quality related exchanges must be requested within 7 days of package Signed Receipt and the customer is responsible for the associated costs.
▪ Damaged or Incorrect Items
Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
Incorrect Merchandise will be replaced at no charge, but will need to be reported within 72 hours of you receiving your order.
▪ Out of Stock/Backorder Products
In some cases items will be backordered and out of stock. You will be notified with estimated delivery time. We cannot give out exact delivery dates since we are waiting for these products from the factories. In some cases this can take up to 8 weeks.
▪ Furniture Assembly
Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and or actual construction materials.
▪ Pricing
If there is a pricing error on our web site, we will contact you with the correct price before processing your order.
▪ Discontinued Items
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled.